DeVry MKTG 420 Final exam - Latest

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Question 1.1.(TCO 1) Which of the following are likely to be good reasons for wanting to be promoted to sales management? (Points : 5) Bored with the sales jobs The opportunity to make more money The opportunity to exercise power over others Both b and c None of the above Question 2.2.(TCO 1) According to surveys, the median age of newly appointed field sales managers is:(Points : 5) 20-25 26-30 30-39 40-49 50-55 Question 3.3.(TCO 1) People in the sales department will generally start in the following position:(Points : 5) a sales management trainee. customer service representative. a field sales representative. research assistants. an assistant product manager. Question 4.4.(TCO 2) Strategies are employed to: (Points : 5) make better use of company resources set specific and achievable objectives sustain an advantage over the competition both a and c of the above all of the above Question 5.5.(TCO 2) Which of the following is not an advantage of personal selling? (Points : 5) Two-way communication Reaching a massive number of people quickly Detailed explanation Direction towards qualified prospects All are advantages of personal selling Question 6.6.(TCO 3) The factor(s) which influence the number of people who are likely to be involved in the decision-making process are: (Points : 5) how many departments use the product. the dollar value of the purchase. the degree of technical sophistication of the product. both b and c above all of the above Question 7.7.(TCO 3) Calculating cost-per-call is an important step in addressing the minimum customer size issue. Cost-per-call is a function of: (Points : 5) the number of calls made per day. a salesperson's direct selling expenses. gross margin. both a and b all of the above Question 8.8.(TCO 3) Paths for increasing the value of a firm’s customer base include which of the following?(Points : 5) Acquiring new customers Reducing the turnover of existing customers Charging higher prices Both a and b above are true All the above are true Question 9.9.(TCO 3) One of the most significant advantages of personal selling over other forms of marketing is which of the following? (Points : 5) Face-to-face communication The salesperson can provide a customized version of the four Ps to each prospect Acquire lots of wealth Allows for a sales push orientation None of the above Question 10.10.(TCO 3) In order for a prospect to be a qualified lead, a salesperson must gather information about whether the prospect has:(Points : 5) a genuine need for the product or service. the buying authority to purchase the product or service. the financial resources to purchase the product or service. only a and b above are true a, b, and c above are all true Question 11.11.(TCO 3) Technical buyers are most likely to be concerned with which of the following issues? (Points : 5) The organizational impact of the purchase The dollar amount of the purchase Screening out suppliers, not meeting specifications The operational advantages of the purchase None of the above Question 12.12.(TCO 4) What should be accomplished in the Pre-Approach step of the Interactive Selling Process?(Points : 5) Research is done to provide a basis to deal more effectively with the prospect. Prospects are analyzed to determine if they are qualified leads. Information is gathered about the prospect's company, products, competition, etc. Information may be gathered about the prospect's industry. All of the above. Question 13.13.(TCO 4) Which of the following skills are used in the post-interaction phase of the selling process? (Points : 5) Relating to the client Dealing with dissatisfaction Advocating a solution Needs discovery All of the above Question 14.14.(TCO 4) Acknowledging an objection shows a sign of what?(Points : 5) Honesty Trust Respect None of the above All of the above Question 15.15.(TCO 5) Sales managers can and do have an important influence on the performance of a salesforce. Based on research studies, which of the following personality traits has not been consistently found to be related to sales performance? (Points : 5) Extraversion Conscientiousness Empathy Integrity All of the above have been consistently related to sales performance.

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Question 1.1.(TCO 10) Which of the following is not part of the salesforce evaluation model? (Points : 5) Set goals and objectives for salesforce Design sales plan Set performance standards for individual salespeople Measure results against standards None of the above (all are part of the salesforce evaluation model) Question 2.2.(TCO 10) It is best for the attempt to get additional referrals from a prospect to take place: (Points : 5) when the prospect offers to provide them. only after a sale is made. during the follow-up step. several months after the first presentation was made. none of the above Question 3.3.(TCO 9) If a salesperson displays Machiavellian tendencies, we would also expect to find: (Points : 5) psychological disorders. abnormally low customer satisfaction. lower ethics than other salespeople. lax ethical rules or guidelines put in place by the organization. a sales management team rewarding such behavior. Question 4.4.(TCO 9) Two ways to describe individual moral philosophies that are relevant to business decision making are relativism and idealism. Which leads to better ethical decisions? (Points : 5) In general, relativism leads to better ethical decisions. Usually, idealism leads to better ethical decisions. Relativism and idealism produce about the same quality of ethical decision making. The quality of ethical decisions is only indirectly affected by relativism and idealism. None of the above Question 5.5.(TCO 8) A good starting point for developing a salesforce compensation plan is to: (Points : 5) understand the company’s strategic goals. choose methods. determine job specifications. set pay levels. assemble the plan. Question 6.6.(TCO 8) A number of actions can be taken to motivate a salesforce. If the sales manager allows salespeople to help plan sales quotas and the sequence of calls (a task normally completed by the sales manager), the manager is attempting to satisfy which salesforce need? (Points : 5) Routine Accomplishment Control Status Honesty Question 7.7.(TCO 8) A major objective of a well-designed compensation package is to: (Points : 5) provide equal pay to all employees at the same level. increase sales and revenues. provide extensive benefits. encourage. a “hard sell” attitude among the salesforce. micromanage salesperson behaviors. Question 8.8.(TCO 8) A salesperson who has the following characteristics can be labeled as having which motivational drive? - Has a desire to be the best salesperson in the company, but is not interested in outperforming specific people - Likes to be considered an expert, but is prone to feeling slighted - Changes jobs frequently - Takes things personally (Points : 5) The Competitor The Ego-driven The Achiever The Service-oriented None of the above Question 9.9.(TCO 7) You are well aware that your salespeople look up to you for advice and guidance. In a sense, you are a constant role model. However, you also know that without _________, role modeling has no effect on salesperson job satisfaction or performance. (Points : 5) trust humor fear personality ego Question 10.10.(TCO 7) Leadership involves a number of skills. However, you realize that there are certain skills that the best leaders develop. Which of the following is one of those skills?(Points : 5) Rationally analyzing situations Coordinating employees Developing an overall vision in which people can believe Setting goals Selecting employees Question 11.11.(TCO 7) You hired an outside consultant trainer to provide training on relationship selling. One of your salespeople is heckling and disrupting the training specialist during his presentation with comments such as: “I’ve been doing relationship selling for the past five years; tell me something new.” The best situation for effective coaching in this situation would most likely be: (Points : 5) during the sales meeting and in front of everybody. within one of the smaller breakout groups later on. one-on-one during a break. with several other salespeople after the entire training session is over. None of the above Question 12.12.(TCO 7) "Before we go in to this account, what is your objective for this call?" This question is primarily asked to observe a salesperson's development in which area? (Points : 5) Planning Attitude Knowledge Selling skills Probing skills Question 13.13.(TCO 6) Individual sales training programs may be designed to accomplish which of these specific objectives? (Points : 5) Time management Territory management Product knowledge Company orientation All of the above Question 14.14.(TCO 6) A complete training needs analysis includes which of the following? (Points : 5) Observation and questioning of salespeople Review of the firm’s strategic objectives Customer input Review of company records All of the above Question 15.15.(TCO 6) You have just been promoted to sales manager at your sales consulting firm. One of your first tasks is to re-design the sales training program. You realize that a well-designed sales training program typically begins with: (Points : 5) determining the training objectives. an analysis of what the salesforce needs. the development of a job description for the sales position. the development of an evaluation system that will provide feedback on the effectiveness of each step of the training process. establishing a control group that will not undergo training.

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Question 1. 1. (TCO 6) How can sales training contribute to salesforce socialization? Explain your answer in detail. (Points : 20)

Question 2. 2. (TCO 3) What is the role that personal selling has played in creating stronger relationships with customers? Can personal selling strengthen the customer/sales relationship on its own or does a sales manager need to include other sales strategies and tactics to reinforce this relationship? Support your response with an example. (Points : 20)

Question 3. 3. (TCO 7) Why should sales managers be concerned with the job satisfaction of salespeople? Explain your answer in detail. (Points : 20)

Question 4. 4. (TCO 8) What challenges do sales managers face when using team-based compensation? What guidelines can sales managers follow using team-based compensation? (Points : 20)

Question 5. 5. (TCO 10) Discuss the importance of using different types of quotas in evaluating and controlling salesperson performance. Explain your answer in detail. (Points : 20)

DeVry MIS 535 Week 4 Homework

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Question 1.

Question :

A device that acts as a connection point between computers and that can filter and forward data to a specified destination is called a

Question 2.

Question :

Which device sends data packets to all connected devices in a network?

Question 3.

Question :

The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destination is called

Question 4.

Question :

What is the most important communication standard today for linking disparate computers and networks?

Question 5. Question : In TCP/IP, IP is responsible for

Question 6.

Question :

On which protocol is the Internet based?

Question 7.

Question :

All network computers connect to a single hub in a

Question 8.

Question :

In a bus network,

Question 9.

Question :

A network that covers a large geographic area is most commonly referred to as a(n)

Question 10.

Question :

Which communications medium uses single copper wire surrounded by thick insulation?

Question 11.

Question :

Which type of signal follows a straight line and does not bend with the curve of the Earth?

Question 12.

Question :

Data is sent through the fiber optic cable by a

Question 13.

Question :

A domain name server

Question 14.

Question :

Net neutrality means

Question 15.

Question :

Which technology uses the Internet Protocol to deliver voice information in digital form using packet switching?

Question 16.

Question :

In the cloud computing model,

Question 17.

Question :

A cloud computing model

Question 18.

Question :

Cost reductions in using cloud based services stem from

Question 19.

Question :

In an RFID system, a(n) _____ is electronically programmed with information that can uniquely identify an item, such as an electronic code.

Question 20.

Question :

The cloud computing model described in the lecture is an example of which cloud computing model?

DeVry MIS 535 Week 3 Homeowrk

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Question 1.

Question :

A characteristic or quality describing an entity is called a(n)

Question 2.

Question :

The confusion created by _____ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.

Question 3.

Question :

Duplicate data in multiple data files is called

Question 4.

Question :

A DBMS

Question 5.

Question :

The logical view

Question 6.

Question :

The type of logical database model that treats data as if they were stored in two-dimensional tables is the

Question 7.

Question :

A field identified in a table as holding the unique identifier of the table's records is called the

Question 8.

Question :

The data dictionary serves as an important data management tool by

Question 9.

Question :

An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the

Question 10.

Question :

Which is the type of database management approach that can handle a large number of pages or documents?

Question 11.

Question :

Which is the most prominent data manipulation language today?

Question 12.

Question :

DBMSs typically include report-generating tools in order to

Question 13.

Question :

A schematic of the entire database that describes the relationships in a database is called

Question 14. Question : What is the process of streamlining data to minimize redundancy and awkward many-to-many relationships?

Question 15.

Question :

Cloud computing offers

Question 16.

Question :

A data warehouse is composed of

Question 17.

Question :

A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because

Question 18.

Question :

Data mining is a tool that allows users to

Question 19.

Question :

What is the tool that enables users to view the same data in different ways using multiple dimensions?

Question 20. Question : OLAP is a tool that enables