Devry GSCM 520 Week 3 Quiz

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Question 1.1. (TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? (Points : 3)        Quality is free        Leadership from senior management        Customer focus        Total involvement of the workforce        Continuous improvement Question 2.2. (TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)        Define        Measure        Analyze        Improve        Control Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)        Define        Measure        Analyze        Improve        Control Question 4.4. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3)        Flow charts        Run charts        Control charts        Pareto diagrams        Decision diagrams    Question 5.5. (TCO 6) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? (Points : 3)        Stimulating foreign based suppliers of American companies to improve quality        Reporting quality levels among American firms        Identifying American firms with the most difficult quality problems        Providing feedback to applicants by the examiners        Helping Baldrige award winners increase their sales Question 6.6. (TCO 3) In the textbook, Toyota's Fujio Cho identified which of the following types of waste to be eliminated? (Points : 3)        Underproduction        Excess quality        Preventive maintenance        Product defects        Kaizen Question 7.7. (TCO 3) In a lean production system we expect to see which of the following? (Points : 3)        No extra inventory        Extra inventory of critical parts held just-in-case        More parts and fewer standardized product configurations        Managers being held responsible for quality of the work turned out        Closer management-labor relationships Question 8.8. (TCO 3) In the textbook, Toyota's Fujio Cho identified which of the following types of waste to be eliminated? (Points : 3)        Excess quality        Motion        Excess capacity        Underproduction        Excess demand Question 9.9. (TCO 3) Group technology (GT) is credited with which of the following benefits? (Points : 3)        Reducing waiting time between process operations        Improving inventory discipline        Reducing required workforce skills        Improved labor relations        Improved small group functioning Question 10.10. (TCO 3) To implement lean production schedules, a firm would do which of the following? (Points : 3)        Have excess capacity        Force demand        Hire a consultant        Bottom-up management        Implement Kanban groups