Question
1. 1. (TCO 7) Using the assembly-line balancing procedure, which of the
following is the theoretical minimum number of workstations if the task
times for the six tasks that make up the job are 4, 6, 7, 2, 6, and 5 minutes
and the cycle time is 10 minutes? (Points : 3)
Three Five Six Eight None
of the above
Question
2. 2. (TCO 7) You have just determined the actual number of workstations
that will be used on an assembly line to be eight using the assembly-line
balancing procedure. The cycle time of the line is 10 minutes and the sum
of all that tasks required on the line is 60 minutes. Which of the
following is the correct value for the resulting line's efficiency?
(Points : 3)
0.500 0.650 0.750 0.850 None
of the above
Question
3. 3. (TCO 7) Which of the following is not a step in developing a
manufacturing cell layout? (Points : 3)
Grouping
parts into families that follow a common sequence of steps Identifying
dominant flow patterns of parts families as a basis for location of
processes Physically
grouping machines and processes into cells Disposing
of left-over machinery and outsourcing ungrouped processes None
of the above
Question
4. 4. (TCO 7) A difference between project and continuous flow categories
of process flow structures is which one of the following? (Points : 3)
The
size and bulk of the product Discrete
parts moving from workstation to workstation Degree
of equipment specialization Being
a Virtual Factory Profit
per unit
Question
5. 5. (TCO 7) Which of the following is a basic type of process
structure? (Points : 3)
Process
flow diagram Product
matrix Process
matrix Work
center Manual
assembly
Question
6. 6. (TCO 7) Which of the following is a suggestion for managing queues
that are mentioned in the textbook? (Points : 3)
Put
up a serpentine lane to keep people from jumping ahead in line. Use
humor to defuse a potentially irritating situation. Segment
the customers. Assure
customers that the wait is fair and inform them of the queue discipline. Tell
people in the queue that each will be served as soon as possible.
Question
7. 7. (TCO 7) Which of the following is not a suggestion for managing
queues presented in the textbook? (Points : 3)
Train
your servers to be friendly. Segment
the customers. Determine
an acceptable waiting time for your customers. Inform
your customers of what to expect. Encourage
customers to come during slack periods.
Question
8. 8. (TCO 7) Which of the following is not a queue discipline discussed
in the textbook? (Points : 3)
First
come, first served Last
in, first out Limited
needs Shortest
processing time Best
customer first
Question
9. 9. (TCO 7) A roller coaster ride in an amusement park employs which
type of queuing system line structure? (Points : 3)
Single
channel, single phase Single
channel, multiphase Multichannel,
single phase Multichannel,
multiphase None
of the above
Question
10. 10. (TCO 7) Which of the following is a characteristic that can be
used to guide the design of service systems? (Points : 3)
Services
cannot be inventoried. Services
are all similar. Quality
work means quality service. Services
businesses are inherently entrepreneurial. Even
service businesses have internal services.
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